About CMMI for Services
CMMI for Services (CMMI-SVC) provides guidance for improving processes used to deliver services. It addresses practices for establishing, managing, and delivering services to customers and end users.
Key Benefits
- Improved service quality and customer satisfaction
- Enhanced service delivery efficiency
- Better resource utilization
- Reduced service delivery costs
- Increased predictability of service performance
- Stronger competitive position
Core Process Areas
- Service Delivery Management
- Capacity and Availability Management
- Incident Resolution and Prevention
- Service Continuity
- Strategic Service Management
- Service System Development
Who Benefits from CMMI-SVC?
- IT service providers
- Managed service organizations
- Cloud service providers
- Business process outsourcing companies
- Professional services firms