ISO 20000-1:2018 IT Service Management System

About ISO 20000

ISO 20000-1:2018 is the international standard for IT service management systems (ITSMS). It helps organizations demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements while enhancing customer satisfaction through effective system processes.

Key Benefits

• Improved customer satisfaction and loyalty
• Enhanced operational efficiency and productivity
• Better decision-making through data-driven processes
• Increased market credibility and competitive advantage
• Consistent product and service quality
• Reduced waste and operational costs

Implementation Process

Our structured approach ensures successful ISO 9001 certification:

1. Gap analysis and readiness assessment
2. ITSMS documentation development
3. Process mapping and optimization
4. Internal audit training and execution
5. Management review preparation
6. Certification audit support